Politique de remboursement

Return & Refund Policy

1. How Returns Work for Our Products

We offer two types of orders, and your return rights depend on which one applies:

Catalogue items (including custom scale requests): These are stock designs, even when printed at a size you've requested. You can cancel for any reason within 14 days of delivery, no explanation needed.

Customer-provided STL files: These are made entirely to your specifications, so once printing has started, we can't accept change-of-mind returns or refunds.

2. Customer-Provided STL Files

When you send us your own STL file for printing, please note:

  • We can't guarantee a successful print if the file itself is broken, corrupted, or has structural issues (e.g. unsupported overhangs, scaling errors) that make it unprintable as provided.
  • We'll always do our best to flag obvious issues before printing, but the final responsibility for file quality lies with the customer.
  • Minor variations in finish (layer lines, slight colour differences) are a normal part of resin printing and aren't grounds for a refund.
  • Your file is used only to fulfil your order. We don't keep, reuse, or resell customer-provided files.

3. Order Cancellation

For catalogue items (including custom scale requests), you may cancel within 14 days of delivery without giving a reason, using the form below.

For customer-STL orders, you may cancel for a full refund only before we begin printing. Once production starts, cancellation is no longer possible, as materials and machine time have already been committed.

If you cancel, you'll need to cover the cost of sending the item back to us. Once it arrives, we'll refund both the price you paid for the product and the original delivery fee.

To cancel, please use this form: https://www.noxtabletoptavern.com/pages/eu-withdrawal-form

4. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or isn't what was agreed, we'll make it right — this applies to all orders, catalogue or custom.

To raise a claim:

  • Contact us at orders@noxtabletoptavern.com with your order number and clear photos of the item and packaging.
  • We'll offer a free reprint, refund, or partial refund depending on the situation.

We ask that shipping damage or visible defects be reported within 30 days of delivery, so we can resolve things quickly. This is just a practical guideline to help us act fast — it doesn't limit your longer-term legal rights. You're still covered by a minimum 2-year guarantee for defects that were present at delivery, even if they only show up later.

Return shipping for faulty items is covered by us.

5. What We Can't Refund

  • Items that have been used, painted, assembled, or modified after delivery.
  • Damage caused by improper handling or storage by the customer.
  • Print characteristics inherent to the technology (layer lines, minor surface texture, batch colour variance) that are disclosed in our listings.
  • Design, scaling, or structural issues originating from a customer-provided STL file.
  • Change-of-mind returns on customer-STL orders, once production has begun.

6. How to Contact Us

WhatsApp: +40 733237527
Response time: within 1 business day.

Please don't send items back without written confirmation from us first. Unauthorised returns may not be processed.

  • Withdrawal refunds (catalogue items, cancelled within 14 days): issued within 14 days of us receiving your withdrawal notice.
  • Faulty/defective item refunds: issued to the original payment method within 5–10 business days of approval.

7. Your Rights

Nothing in this policy affects your statutory consumer rights.

Further information: europa.eu/youreurope · anpc.ro · citizensadvice.org.uk

This policy is governed by Romanian law and complies with applicable EU and UK consumer protection legislation.